AI4Dev Service Owner

Own the AI4Dev service: vision delivery, roadmap, priorities and service lifecycle

Define and track service KPIs (adoption, usage, user satisfaction, cost) and report on them to stakeholders

Identify improvement opportunities based on performance data, user feedback and market developments

Coordinate technical team to deliver the service

Gather, analyze and prioritize user feedback, with a visible feedback loop back to users

Drive adoption across development teams through onboarding, documentation, training, demos and success stories

Build and support the AI developer community

Act as the main interface between business stakeholders, users and technical teams

Drive the continuous evolution and adoption of the service.

5+ years as Service Owner, Product Owner or Product Manager of digital services or platforms (AI domain is preferred)

Experience managing digital services or platforms across their lifecycle (launch, evolution, adoption)

Strong stakeholder and community management experience

Experience working with software engineering or DevOps teams

Experience defining and managing product or service roadmaps, ideally with measurable KPIs

Strong service ownership and organisational skills

Excellent communication and stakeholder management abilities

Strong understanding of AI and Generative AI concepts, and of their use cases across the software development lifecycle (code generation, review, testing, documentation)

Knowledge of the current AI developer tooling landscape - AI coding assistants and agentic IDEs (e.g. Kiro, GitHub Copilot, Cursor) and their open source equivalents

Familiarity with open source AI technologies

Ability to understand technical concepts and trade-offs without being a hands-on AI engineer

Comfortable defining and using service metrics to drive decisions

Excellent English communication skills (written and spoken)

Mandatory Requirements

Fluent English (C1 or higher)

Experience with AI platforms, AI-enabled services or developer experience (DevEx) products

Hands-on experience using AI coding assistants or agentic IDEs in a development workflow

Nice to Have

Agile certification (Scrum, AgilePM or equivalent)

SAFe certification or experience working in a SAFe environment

ITIL Foundation or practical experience with IT service management

Working knowledge of French